Returns & Exchanges
At Osiris Shoes, we stand by the quality of our footwear and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Please ensure all tags are attached and the shoes show no signs of outdoor wear to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your shoes in the original box.
Ship the Package
Drop off your package at any authorized carrier location; be sure to keep your tracking receipt for updates on your return's progress.
Receive Refund or Exchange
After our warehouse team inspects your returned items, we will process your refund to the original payment method or ship your new pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing